Senior Business Analyst
August 2016 - Present
Turkcell Technology Research and Development
Billing Charging Mediation Solutions
October 2013 - August 2016
Billing Charging Operations
- Maintain the performance, availability of services.
- Investigate problems, find root cause of the problems, provide assistance and support to Analysis & Development processes.
- Periodic monitoring of systems.
- Contract SLAs with business and guarantee that business needs are met.
- Deployment of new products and services.
- Capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Manage ITIL processes such as Change Management, Problem Management, Knowledge Management, and Incident Management.