Onur Özcan

SENIOR BUSINESS ANALYST

 

Onur Özcan
Great Passion, Dedication & Energy
Strong Analytical,Communication & Leadership Skills
5+ Years of IT & Telecommunications Experience
Scrum Master
Kanban Master
ITIL
PSM

Work Experience


Senior Business Analyst
Scrum Master
August 2016 - Present
Turkcell Technology Research and Development
Billing Charging Mediation Solutions

Service Administrator
October 2013 - August 2016

Turkcell
Billing Charging Operations
- Maintain the performance, availability of services.
- Investigate problems, find root cause of the problems, provide assistance and support to Analysis & Development processes.
- Periodic monitoring of systems.
- Contract SLAs with business and guarantee that business needs are met.
- Deployment of new products and services.
- Capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Manage ITIL processes such as Change Management, Problem Management, Knowledge Management, and Incident Management.

Service Desk Specialist
April 2011 - October 2013
Turkcell
- L1 support for all IT Services incidents and requests.
 

Certificates


Professional Scrum Master - PSM I (Scrum.org)
August 2017 - Present

See certificate

 
Introduction to Marketing by University of Pennsylvania on Coursera
May 2017 - Present

See certificate

Education


Bachelor Degree
Istanbul Technical University
Electrical Engineer

High School

Adnan Menderes Anatolian High School
Science